Effective Date: May 26, 2026

Please read these Terms and Conditions ("Terms") carefully before using the FamilyCheck medication reminder service ("Service") operated by MODEO LLC ("MODEO," "we," "us," or "our"), a California limited liability company. By creating an account or using our Service, you agree to be bound by these Terms.

1. Service Description

FamilyCheck is an AI-powered medication reminder service designed for elderly patients and their caregivers. The Service includes:

Automated voice calls to patients reminding them to take their medications at scheduled times, powered by AI voice technology
Patient consent calls to verify that the patient agrees to receive medication reminders before any service begins
Caregiver notifications via WhatsApp, SMS text message, and email, reporting medication compliance outcomes (confirmed, missed, concern)
A caregiver dashboard for managing patient profiles, medications, schedules, and compliance history
Medication compliance logging and tracking over time

2. Eligibility

You must be at least 18 years old to create a caregiver account. By using the Service, you represent that you have the legal authority to enroll patients and provide their personal information, including phone numbers and medication details. You are responsible for obtaining appropriate consent from any individual you enroll in the Service.

3. Account Registration and Security

To use the Service, caregivers must create an account using a valid email address. We use a passwordless authentication system: a one-time verification code is sent to your email each time you log in. You are responsible for maintaining the security of your email account and must not share verification codes with anyone. FamilyCheck will never ask for your verification code via phone or email. We reserve the right to suspend or terminate accounts that show signs of unauthorized access or abuse.

4. Patient Consent

Before medication reminders begin for any patient, FamilyCheck places an automated voice call to the patient to obtain their verbal consent. If the patient approves, daily medication reminder calls will begin at the scheduled times. If the patient declines, no further calls will be made and the caregiver will be notified. To protect patients from unwanted contact, if a patient declines the service twice, the patient's phone number will be temporarily blocked from new enrollment for 3 days.

5. Consent to Communications

By using FamilyCheck, you and the patients you enroll consent to receive:

Automated AI voice calls to patients at scheduled medication times
Consent verification calls to patients before service begins
SMS text message reminders to patients at scheduled medication times, with the ability to reply YES to confirm, LATER to snooze, or STOP to opt out
Email communications to caregivers including verification codes, welcome messages, consent outcomes, and compliance summaries
WhatsApp and SMS text messages to caregivers with real-time medication compliance alerts

Message frequency varies based on the number of patients and medication schedules. Message and data rates may apply. Caregivers may opt out of notifications at any time by pausing or deactivating patients in the dashboard, or by contacting us at [email protected]. Patients may decline the service at any time during any call, or reply STOP to any SMS to opt out of text messages immediately. Reply HELP to any SMS for help.

6. Subscription and Billing

FamilyCheck offers a 14-day free trial for new caregiver accounts. During the trial, all features are available at no cost. After the trial period, continued access requires a paid subscription.

Pricing. Subscriptions are billed per patient enrolled on the account. On monthly billing, the rate is $39 per month for the first patient and $19 per month for each additional patient. On annual billing, the rate is $29 per month per patient, billed once annually in advance.

Beta accounts. Caregiver accounts created during our private beta remain on the original flat rate of $29.99 per month, covering all patients on that account, for as long as the subscription remains continuously active. This rate does not apply to accounts created after the introduction of per-patient pricing, and it does not survive cancellation and re-subscription.

Changes to the number of patients. Adding a patient increases your recurring charge from that point forward; a prorated adjustment for the remainder of the current billing period appears on your next invoice. Removing or deactivating a patient reduces your recurring charge at the start of the next billing period; no refund or credit is issued for the remainder of the current period.

Payment is processed securely through our payment processor. You may cancel your subscription at any time from your account settings. Upon cancellation, the Service will remain active until the end of your current billing period. No refunds are issued for partial months. We reserve the right to change pricing with 30 days' notice to existing subscribers.

7. Medical Disclaimer

FamilyCheck is a reminder tool only. The Service does not provide medical advice, diagnosis, or treatment. Our AI voice assistant will never recommend changes to medication, dosage, or treatment plans. Always follow your healthcare provider's instructions regarding medications. FamilyCheck is not a substitute for professional medical care. If a patient reports a health concern during a call, the caregiver will be notified immediately, but it is the caregiver's responsibility to take appropriate action.

8. Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. MODEO LLC is not liable for:

Missed, delayed, or failed medication reminder calls due to technical issues, network outages, or third-party service disruptions
Any health consequences resulting from the use or inability to use the Service
Inaccurate medication information entered by caregivers
Actions or inactions of patients in response to medication reminders

You acknowledge that technology-based reminder systems may experience occasional delays or failures, and that the Service should supplement, not replace, personal caregiving responsibilities.

9. Acceptable Use

You agree not to use the Service to enroll individuals without their knowledge or consent, to harass or spam any person, to provide false or misleading information, to attempt to gain unauthorized access to other accounts or our systems, or to violate any applicable law or regulation. Violation of these terms may result in immediate account suspension.

10. Intellectual Property

The FamilyCheck name, logo, branding, software, and all related content are the property of MODEO LLC. You may not copy, modify, distribute, or create derivative works based on our Service or branding without prior written consent.

11. Termination

You may stop using the Service and delete your account at any time by contacting us. We reserve the right to suspend or terminate your access to the Service at our discretion, with or without notice, for any violation of these Terms or for any other reason. Upon termination, all active medication reminders for your patients will stop.

12. Third-Party Services

FamilyCheck relies on third-party services to operate, including Vapi (AI voice calls), Twilio (WhatsApp and SMS message delivery), Resend (email delivery), Stripe (payments), and cloud hosting providers. While we select our partners carefully, we are not responsible for the availability or performance of these third-party services.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of San Francisco County, California.

14. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated Terms.

15. Contact Us

If you have questions about these Terms, contact us at:

MODEO LLC
Email: [email protected]
Phone: (510) 619-8940
Los Angeles, CA

Last updated: May 26, 2026